Frequently Asked Questions (FAQ)

1. Downloading
2. Installing
3. Setting up
4. Using
5. Purchasing
6. Updating & Upgrading
7. Examples
8. Issues
9. Miscellaneous

General

• My company blocks filekicker.net, so I am unable to download the demo. Can I get the file "VIPTaskManagerProSetup.zip" from another site?
• Difference between VIP Task Manager Standard and VIP Task Manager Professional

General

• We don't have a dedicated server. Is there a way to run VIP Task Manager from a shared computer?
• How to set up hosted trial version
• Can I run the database of VIP Task Manager on my Linux server?
• I need more information about client/server architecture of VIP Task Manager
• How to change the language of the application?
• How to choose one of available product interface languages while installation
• Can I run VIP Task Manager as a single user?
• How to check what version of the program is installed on the server machine?
• System requirements for VIP Task Manager
• How to reinstall VIP Task Manager on another (new) computer
• How to install VIP Task Manager on one computer and multiple computers in the network with or without dedicated server
• Can we install and run VIP Task Manager on terminal server?

Connecting to server

• I installed the software and tried to create the database, but the program displays the message "searching database info server" and it never gets further
• I can not connect to the database from another computer. The program finds the right Database Information Server and the right Database, but when I click OK button I get the error 'Error while connecting SQL Server on host 'localhost'.
• I want to create a database on my computer (use my PC as a server), but I don't know the IP of my computer to enter it into 'Database Information Server' field. Where can I find the IP address?
• I can not connect to server

Connecting to database

• How to access the database from remote computer through the Internet?
• I can not connect to Sample database VIP Task Manager gives the following error
• How to launch the program and certain database via the command line
• How to move database to a new (another) server?
• I connect to the current database automatically. How to connect to another database?
• How to switch between databases?
• How to connect and login to the database automatically?

Setting the workflow

• How to create a new status?

Setting filters

• How can I delete/clear a filter I previously set?

Setting Permissions

• As the team leader I created Task Groups and Tasks in VIP Task Manager Professional edition, but the other team members can't see neither Task Groups nor Tasks I created.
• I would not want any of my employees to see my personal task list. How can each user have their own task list that no other users can see?
• I don’t understand how permissions work.    Video Guide
• How to set permissions for each department head so that head can give task to his/her subordinates

Setting Custom Fields

• I have a problem getting more than one custom field to appear in a New Task dialog

Setting Resources

• There are no resources on 'Resources' tab of a 'New Task' or 'Edit Task' dialog

General

• How to back up and restore the database?
• How to schedule automatic database back up?
• I cant sort the tasks manually, because Move Up, Move Down buttons are disabled
• How to optimize the database performance?
• How to restore the default layout?
• What is the difference between assigned resource and supervisor?
• How to send reminders via email?
• How to group tasks by ranges of completion?
• How to drag and drop email messages from MS Outlook into VIP Task Manager?

Using Calendar View

• Calendar view doesn't show the tasks I created in Task Tree view or Task List view?
• VIP Task Manager Professional doesn't show tasks with due dates on Calendar view. Why?

Export

• I don't want to export to Excel all the tasks that I have in the list, but only some of the tasks, ex.: those I should do today.
• I would like to export to Excel only tasks of a certain folder (Task Group)
• When I export to Excel the task list with time related columns like Actual Time or Estimated Time, I get some strange numbers which are not related to time.
• When I export to Excel the task list with column "info", the column does not appear in the Excel document.
• When I add a task in the Task List or Task Tree view of VIP Task Manager Professional, but I cannot find how to show it also in the Calendar view

Import

• How to import data from VIP Team To Do List to VIP Tasks Manager?

Notifications

• I don't receive notifications

Using Filters

• How to save frequently used filter

Duplication

• How to automatically recalculate Start & Finish dates of multiple tasks while duplicating template?

General

• When I tried to order your product I got the message "The email address entered is considered to be anonymous. Please enter a different email address". Could you tell me how to proceed with this order?
• How to activate the program I purchased
• I purchased additional licenses. How do I activate them?
• While ordering your product I get a page with the message “There are currently no items in your basket”.
• How to place an order of VIP Task Manager?
• How to get the invoice to pay the order?
• How to view the receipt for the order
• I intend to buy VIP Task Manager Pro. How can I benefit ordering additional items along with VIP Task Manager?

Updating

• How to update to the latest version?
• I get an error message: "The program failed to connect to the database "X".  Error: Database (X) is updated to newer version than the server (Y) has."

Upgrading

• How can I move my to do lists from VIP Team To Do List to VIP Task Manager?
• I tried VIP Task Manager Standard, but it seems that Professional edition suits me better, so what should I do to upgrade? Can I use the same database I created in VIP Task Manager Standard?

Custom Fields

• Is there a way to enter the budget for each task and aggregate it for the entire project?
• How to make report on the tasks completed before/on/after due date
• How to customize VIP Task Manager Professional to calculate the time I spend on tasks/projects and the cost of tasks/projects according to the time spent?
• The cumulative completion percent is based on the average of all tasks percent complete under that branch and not the weighted total percent. How to make the total percentage more accurate?
• I have 5 tasks with highest priority. How to set the program so that I can see which one I should do first, second, etc?
• How to sort the tasks not only by their urgency, but also by their importance?
• How to use custom fields formula to convert one currency into another?
• How to create custom fields "Cost per Hour" and "Total Cost" with formulas
• How to calculate total cost/price of task or project based on time spent and cost per hour/per employee
• How to show task dates and time both for your country and another country (local time in different time zones)
• How to calculate the percentage of actual task performance
• Can we use the standard fields in a custom field formula?
• How to use layouts to switch between custom fields for different types of tasks?

• I get error message “Failed to establish a connection. No connection could be made because the target machine actively refused it”.
• I get error message “Connection timed out” while trying to connect to the database
• I get an error message 'Impossible to write and save your license in your system!, try in admin mode'
• I get an error message "Your trial period has been expired"
• I have a problem with setting dates. For example, if I select due date May 3, it shows March 5, and so on (i.e. dd/mm/yyyy gets automatically switched to mm/dd/yyyy). Is there a way to change the format of the date?

• What is the difference between MS Project and VIP Task Manager?