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I get an error message: The program failed to connect to the database X. Error: Database (X) is updated to newer version than the server (Y) has.

I get an error message: The program failed to connect to the database X.  Error: Database (X) is updated to newer version than the server (Y) has.
   
Home  » Support  » Frequently Asked Questions (FAQ)  » I get an error message: The program failed to connect to the database X. Error: Database (X) is updated to newer version than the server (Y) has.

If you updated VIP Task Manager on users’ PCs to the newer version than the server runs you may get the following error message while connecting to VIP Task Manager database stored on the server:

"The program failed to connect to the database "X".  Error: Database (X) is updated to newer version than the server (Y) has."

It means you need to update the server component of VIP Task Manager.

To update the server component of VIP Task Manager please do the following on your server computer:

1. Run program installation file of the same version that is installed on users’ PCs. For example, if the version 4.1.1 (build 636) is installed on users’ computers, you need to install the same version on your server computer.

2. Choose “Server installation only”

3. Check “Update registered databases during installation”



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