Task Utilization Custom Field

Task Utilization

Task utilization is a key performance indicator that shows the percentage (number) of particular task type against all available types of tasks and duration of particular type of tasks expressed as the percentage of available time. As the example it is possible to define the percentage and the number of hours the resource spends on calls against other types of tasks (requests, work order, etc.) This KPI helps to analyze what types of tasks need more time to be executed and what types of tasks are neglected.

To view the percentage (number) and duration of different types of tasks please do the following:

• Create custom field "Task Type" with custom field "List"





• Create custom field "Duration":

http://www.taskmanagementsoft.com/products/taskmanagerpro/tutorials/customization-guide/duration-custom-field.php



• To group your tasks by task type drag and drop column "Task Type" to the top of your task list.



• To view the percentage of particular type of tasks versus all available types of tasks, for example, Calls,  go to Charts panel and select "Pie diagram"



The diagram shows that you have 60 % of calls and 40% of requests.

To view the number of different types of tasks right click under "Name" column and select "Count"



To view the duration (percentage) you need to select "Duration" on Charts panel:



The pie diagram shows that you spend more time to complete tasks associated with requests than call tasks.