Percentage (Number) of Customer Complaints Resolved in the First, Second or Third Times

Percentage (Number) of Customer Complaints Resolved in the First, Second or Third Times

Percentage (number) of customer complaints resolved in the first, second or third times is complaints of customer KPI that shows the total amount of customers’ complaints addressed for the first time or complaints that become recurrent. This KPI helps define to what products or services requires your attention and some changes.  

To view the percentage (number) of customer complaints resolved in the first, second or third times please follow the steps below:

• Create your own workflow that would include statuses for complaints addressed in the first, second or third time.



• If you need to view the percentage (number) of complaints resolved in first, second or third time per particular project filter tasks by task group



• If you need to view the percentage (number) of complaints resolved in first, second or third time per particular resource or customer please set the appropriate filters on Task List – Filters panel



• Set filter by Date Completed



To view the percentage of complaints resolved in first, second or third time please do the following

• to group tasks by Status drag and drop column header "Status" to the top of your task list



• go to Charts panel and select "Pie diagram"



To view the number of complaints resolved in first, second or third time please do the following:

• set filter by required status



• right click under column "Status" and select "Count"



Alternatively you can view the number of complaints resolved in first, second or third time if you group task list by column "Status" and click "Expand All" button