Task Management Software for Team Collaboration
 
HomeDownloadSupportPurchase
 
Installation GuideStartUp GuideOnline Help

Percentage (Number) of Customer Complaints Resolved in the First, Second or Third Times

 Percentage (Number) of Customer Complaints Resolved in the First, Second or Third Times
   
Home  » Products  » VIP Task Manager Pro  » Tutorials  » Customization Guide  »  Percentage (Number) of Customer Complaints Resolved in the First, Second or Third Times

Percentage (Number) of Customer Complaints Resolved in the First, Second or Third Times

    Percentage (number) of customer complaints resolved in the first, second or third times is complaints of customer KPI that shows the total amount of customers’ complaints addressed for the first time or complaints that become recurrent. This KPI helps define to what products or services requires your attention and some changes.  

    To view the percentage (number) of customer complaints resolved in the first, second or third times please follow the steps below:

  • Create your own workflow that would include statuses for complaints addressed in the first, second or third time.
  • If you need to view the percentage (number) of complaints resolved in first, second or third time per particular project filter tasks by task group
  • If you need to view the percentage (number) of complaints resolved in first, second or third time per particular resource or customer please set the appropriate filters on Task List – Filters panel
  • Set filter by Date Completed
  • To view the percentage of complaints resolved in first, second or third time please do the following

  • to group tasks by Status drag and drop column header "Status" to the top of your task list
  • go to Charts panel and select "Pie diagram"
  • To view the number of complaints resolved in first, second or third time please do the following:

  • set filter by required status
  • right click under column "Status" and select "Count"
  • Alternatively you can view the number of complaints resolved in first, second or third time if you group task list by column "Status" and click "Expand All" button


Play demo Play Demo

TryTry It FREE
Overview VIP Task Manager

» VIP Task Manager Pro
   VIP Task Manager Std
   Testimonials
   Turnkey Solution

Available: Workdays, Monday - Friday
8 am - 8 pm GMT for Europe/Asia
1 am - 1 pm PST for America




Login:
Password:
Register
Forgot your password?
Login As:
Login As
You can log in if you are registered at one of these services:

ProductsSolutionsDownloadSupportPurchaseContactsForumVideoMy Account
Copyright © 2004 - 2017 Task Management Software
 
          
 
Site Map