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Home  » Support  » Forum  » Troubleshooting (VIP Task Manager)  » E-mail Notification Error

E-mail Notification Error

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  Views: 266Topic:: «E-mail Notification Error» on forum: Troubleshooting (VIP Task Manager)
#1
VIP Task Manager 3.5.1 (Build 523) will not send e-mail notifications if a resource name contains a comma.

Our department set up resources for each individual, in the form "LastName, FirstName". We enabled e-mail notifications, and setup the SMTP settings on the server, but we were not receiving any notifications by e-mail. The test e-mail worked fine.

I setup a Wireshark network capture, and noticed that all of the e-mails were being addressed to "LastName", with no e-mail address. Then, I peeked into the Firebird database, and saw that the addresses in the e-mail table were listed as "LastName, FirstName <firstname.lastname@domain.com>". After I manually modified these addresses to "FirstName LastName <firstname.lastname@domain.com>", VIP successfully sent out e-mail notifications.
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#2
Dan,

Our testers can not reproduce this bug. They tried several ways of putting a comma between first and last name and each time the email notification is sent.

One of the possible reasons could be a kind of limitation on your SMTP server. What kind of SMTP server you use?

Regards,
Serge
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