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Decision-making process about which software should be used for implementing a solution into travel agency is based on those benefits which the software brings to the agency. The benefits can be divided into three groups as follows:
- Benefits for travel agency's management (Supervisors and Director)
- Benefits for specialists (Marketing&Planning and Purchase&Operations Specialists)
- Benefits for customer relationship agents (Travel Agents)
An application which offers all those benefits is VIP Task Manager as travel agency software. It is designed to meet requirements of each employee of travel agency and brings truly understanding of all aspects of travel agency activity and its day to day requirements. VIP Task Manager suits needs that are specific to only tourism business, and has in-built functionality for managing specific task workflow and business processes. VIP Task Manager enables travel agency to move forward into a realm of customer satisfaction.
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| For the management
The best way Director or Supervisor can handle the working process is to apply Task Tree view which enables to:
- Track the task list planned for each client
- Identify which employee is responsible for a task
- Be immediately notified on procrastinated tasks
- Increase/decrease the priority of a task
- Receive alerts when a task or task group is added or completed
- Build text or graph reports on the tasks progress for each client
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For various specialists
The best way the specialists of travel agency's departments, such as Marketing&Planning and Purchase&Operations specialists, can watch what they should to do is to apply Task List view which enables them to:
- Display tasks in convenient format of "to do" lists
- Get task list filtered to display only those tasks which are assigned to them only
- Receive notifications and reminders on new tasks they are responsible for
- Sort the tasks by priority
- Watch urgent and prioritized tasks
- Enclose documentation directly to the task as links or files
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For travels agents
The best way to create schedules and improve time management is to apply Calendar view of your travel agency software which enables travel agents to:
- Get tasks and appointments displayed in scheduler format
- Select the date on calendar to display tasks which are to be done today, this week, this month
- Make schedule of travels and define duration of each cruise with easy task drag-and-drop functionality
- Filter tasks by start/finish date and due date
- Set filter to task list to show only tasks related to particular period of time
- Schedule appointments with clients and add daily agenda
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Step 2. Organizing staff of travel agency |
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