Quality assurance is a part of quality management which represents a complex process focused on creation of the confidence that the corresponding requirement to quality is kept, and includes all the factors and the actions needed for achievement of the appropriate quality level of products and services. Many enterprises have Quality assurance departments (QAD) which provide, develop and maintain a system of quality assurance management. Such system covers not only processes of sampling, working with specifications and organizing researches, but also development of documentation and techniques which guarantee satisfactory quality of products and services.
The work of QAD is focused, first of all, on preventing the claims from customers. In case of receiving such claims on quality of provided products and services, the department starts searching the reasons and effects of the revealed discrepancies. Quality Assurance means the completion of a project in accordance with the previously agreed specifications and functionality required without defects and possible problems.
The general objective of quality assurance departmentis an enhancement of product and service quality and an increase of customer satisfaction. To achieve this objective, QAD should reach the following goals :
- Continuous and consistent development, implementation and maintenance of quality assurance management system
- Staff training and compliance with the requirements of the quality assurance management
- Quality control over provided products and services in accordance with The Rules and Standards of the company
- Developing and making arrangements for enhancing the quality of provided products and services
- Organizing and conducting internal audit of the quality assurance management system
- Organizing and controlling corrective and preventing actions of quality management
- Control over equipment and production process
Control over product output
Investigation of customer claims
QAD is responsible for a set of procedures and processes which minimize unintentional errors and occurrence of defective goods. Because of the importance of quality assurance department, it takes the central role in structure of the enterprise. Besides such processes as production, storage, sales and other, the quality assurance department is also introduced in the field of document circulation and it regulates a number of daily processes and procedures. Each department of the enterprise has documentation for quality regulations and is acquainted with the corporate quality assurance policy. The employees from each department should perfectly understand how much it is important for the enterprise to provide high quality products and increase its competitiveness.
VIP Task Manager provides a software solution for controlling and coordinating the system of quality assurance management at the enterprise. VIP Task Manager allows to ensure that the enterprise delivers a high quality level of goods and services to customers. The software helps the management of QAD through the life cycle of achieving and maintaining quality control to organize the working process, define area of responsibilities per employee, set priorities and assign tasks to each employee. With VIP Task Manager, the management of QAD gets a solution that gives the following benefits:
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