IT department functions/workflow

IT Projects management

IT department should carry out strategically important projects which are intended for improving of company's IT infrastructure. Usually such projects are performed by IT specialists of different professions and are controlled not only by IT department managers, but supervised by company management as well. This means that IT department supervisors fulfill the technological management according to their duties and business supervisors control the financial, time and strategic part of the project and need to be in touch with project performance.
VIP Task Manager is the groupware which allows small project management - to make work brake-down structure, assign tasks, control work performance, time and costs. 

Performance of routine audits and maintenance of hardware and software
System administrators should perform a number of periodical tasks which are required for stable and effective work of IT systems and for informational security. This includes ensuring that the network infrastructure is up and running, applying operating system updates, patches, and configuration changes, performing backups and restores, hardware monitoring and troubleshooting etc.
VIP Task Manager is task management software that can be used for scheduling of operations and recurring tasks. It allows users to plan and see their workloads on calendar view and set reminders to tasks.

Installing and configuring new hardware and software
These functions are performed not often, but they are very important.  The new hardware and software are the instruments which can gain a great competition advantages for the business, so the IT professionals should approach to this activity thoroughly. It is necessary to make a comprehensive technical and financial analysis of the expediency of improvement before buying and installing an IT product. This function requires from IT specialists learning of a big number of technical documentation - manuals, tutorials, instructions etc.
VIP Task Manager allows users to store and manage documentation (files and links).

Software design & development, selection, testing, installing and support
This IT department function depends on the scale and business purposes of the company. The bigger and the more specific the business the more custom-built software is needed. Software design and development workflow includes tasks which are related to coding, modifying, debugging, testing and documenting of the program products. The specific workflow of developers may require certain customization of VIP Task Manager. Programmers/Analysts can use VIP Task Manager for test case storing, categorizing bugs and issues found by them during the testing phase and so on.